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ORDER DELIVERY AND SHIPPING

1. How can i know the status of my order?

All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.Registered users can Signin and track their orders from order history section in the account page.

2. What happens if my order is lost in transit?

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

3. Where do you deliver within India?

Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

4. Do I need to pay shipping delivery charges?

There are no shipping/ delivery charges within India.

5. How soon will I receive my order?

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.

EXPRESS DELIVERY

Express Delivery option available for select pin code for select cities ( Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select productsUnder this option the product will be delivered the next day subject to the condition that the order is placed by 2PM.

Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders. It is not applicable for International Orders as it will continue to follow the TAT of T+15 days. If there is a public holiday or Sunday, the TAT for express delivery will extend by another day. Customers are advised to expect the delivery by the date mentioned under Express delivery option

1. Do we need to show any ID Proof?

Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whoever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.

2. Do we need a PAN CARD?

For purchase above Rs. 2 lakhs, PAN card Number must be provided upon placing the order in the manner specified by Titan. Failure to provide the same shall result in cancellation of the order. For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card. Only upon PAN card verification the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.

MY ACCOUNT

1.Do I need to register to be able to shop at www.londejewellers.in?

No, you can shop as a guest on www.londejewellers.co.in if you do not want to register on this website. However, we strongly recommend that you register on www.londejewellers.co.in as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.

2. I dont remember my password. What do I do?

You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password.

3. Can I edit my personal details?

You can edit your personal details by accessing the “edit details” section in Personal information section.

4. Can I have multiple accounts linked to the same email ID?

No, you can have only one account linked to a single e-mail address.

5. Are the personal details that I have shared with you secure?

We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.

6. How can I cancel my order?

Orders once placed can only be cancelled prior to shipment. Refer cancellation policy