Londe Jewellers Gold & Diamonds is committed to resolving customer concerns fairly and quickly. In accordance with the Consumer Protection (E Commerce) Rules 2020 and the Information Technology Act 2000 read with the Digital Personal Data Protection Act 2023, we have appointed a Grievance Officer to receive and address complaints relating to our website, products, services, and the handling of your personal data.
Name: Rajesh Londe
Designation: Proprietor and Grievance Officer, Londe Jewellers Gold & Diamonds
Address: Londe Jewellers Gold & Diamonds, Modi Number 2, Opposite Datta Mandir, Sitabuldi, Nagpur, Maharashtra 440012, India
Phone: +91 90755 12053 (Monday to Sunday, 11 AM to 8:30 PM)
Email: info@londejewellers.com
You may write to the Grievance Officer by email or post, or call during business hours. Please share your name, contact number, invoice or order reference if any, and a clear description of your concern so we can assist you faster.
We will acknowledge every complaint within 48 hours of receipt. We aim to resolve every complaint within one month from the date of receipt, in line with applicable law. If a complaint needs more time, we will inform you of the reason and the expected timeline.
For questions or complaints about how we collect, use, store, or protect your personal data, including requests to access, correct, or erase your data, please contact the same Grievance Officer above. We act on verified data requests within the timelines set out in our Privacy Policy.
All Londe gold jewellery is BIS hallmarked and carries a HUID. For any concern about purity or hallmarking that we are unable to resolve, you may also approach the BIS complaint redressal channel at the Bureau of Indian Standards. Our diamonds are natural and certified by IGI or GIA. We do not sell lab grown diamonds.
