This Privacy Policy explains how Londe Jewellers Gold & Diamonds (referred to as Londe Jewellers, we, us, or our) collects, uses, stores, shares, and protects your personal data when you use our website londejewellers.com or contact us. We follow the Digital Personal Data Protection Act 2023 and the Information Technology Act 2000 and the rules made under it.
When you submit a contact form, enquiry form, gold exchange enquiry, scheme enrolment, franchise enquiry, or product enquiry on our website, we collect the details you provide. This usually includes your name, phone number, email address, and the message or preference you share. We may also collect basic technical information such as your browser type and pages visited, through cookies, to keep the website working well.
We use your data only for clear and lawful purposes, on the basis of the consent you give us when you submit a form or contact us. We use it to respond to your enquiry, share a quotation or scheme details, arrange a store visit, process a gold exchange valuation, provide after sales service, and keep you updated about your request. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
We do not sell your personal data. We share it only with trusted service providers who help us run the business, such as our internal customer management system, secure hosting, and communication tools, and only to the extent needed to serve your request. We may disclose data where required by law or by a lawful request from an authority.
We keep your personal data only for as long as needed to serve your request, to meet our legal and accounting duties, and to support any after sales or warranty service. When it is no longer needed, we delete or anonymise it.
We use reasonable security practices and procedures to protect your personal data against unauthorised access, loss, or misuse. Access to your data is limited to staff who need it to serve you.
You have the right to access the personal data we hold about you, to ask us to correct or update it, to ask us to erase it where it is no longer required, to withdraw consent, and to raise a grievance. To exercise any of these rights, please contact our Grievance Officer using the details below.
Name: Rajesh Londe, Proprietor and Grievance Officer
Address: Londe Jewellers Gold & Diamonds, Modi Number 2, Opposite Datta Mandir, Sitabuldi, Nagpur, Maharashtra 440012, India
Phone: +91 90755 12053 (Monday to Sunday, 11 AM to 8:30 PM)
Email: info@londejewellers.com
We acknowledge every privacy grievance within 48 hours and aim to resolve it within one month. For a fuller view of how we handle complaints, see our Grievance Redressal page.
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
