These are the Terms and Conditions of Sale printed on every Londe Jewellers Gold & Diamonds tax invoice. They govern every purchase, service, exchange, buyback and repair at all four of our Nagpur showrooms. The version printed on your invoice at the time of sale governs that sale. For the terms that govern your use of this website, see our Website Terms and Conditions.
Londe Jewellers Private Limited. CIN U74900MH2009PTC190070. Registered Office: 341 Nr Datta Mandir, Modi Number 2, Sitabuldi, Nagpur 440012.
A1. In these terms, "the Company" means Londe Jewellers Private Limited, CIN U74900MH2009PTC190070, registered office 341 Nr Datta Mandir, Modi Number 2, Sitabuldi, Nagpur 440012. "Customer" means the person named on the tax invoice. "Invoice" means the computer generated tax invoice issued by the Company. "Service Policy" means the service policy of the Company displayed at every showroom and at www.londejewellers.com.
A2. These terms form part of the Invoice. The signature of the Customer on the Invoice is acceptance of these terms. The terms as printed on the Invoice at the time of sale govern that sale, and no later amendment applies to a completed sale.
A3. A Marathi language version of these terms is available at every showroom and at www.londejewellers.com. On request, these terms will be explained to the Customer in Marathi or Hindi before signature.
A4. Nothing in these terms limits, excludes or takes away any right available to the Customer under the Consumer Protection Act, 2019, the Bureau of Indian Standards Act, 2016 and the rules made under them, or under any other law in force.
B1. The amount stated on the Invoice is inclusive of all applicable taxes, levies and duties. The tax component is shown separately on the Invoice.
B2. The Company recognises only a computer generated tax invoice. This Invoice must accompany the jewellery for all future transactions of service, exchange or buyback.
B3. Where the transaction value crosses the limit prescribed by law, the Customer must furnish a self attested copy of the PAN card or Form 60, supported by valid photo identification.
B4. Cash of Rs 2,00,000 or more against a single transaction, from a single person in a single day, or in respect of a single event or occasion, is not accepted, as required by Section 186 of the Income-tax Act, 2025 (earlier Section 269ST of the Income-tax Act, 1961).
B5. Cheques and digital payments are subject to realisation. Ownership of the goods passes to the Customer only on receipt of full payment.
B6. A weight variation of up to 0.050 grams may arise between weighings on account of instrument variation, handling, and residual polish, dust or moisture, and is not treated as a discrepancy. All weighing is done on a scale verified and stamped under the Legal Metrology Act, 2009.
B7. The rate applied by the Company for the purchase of gold from the Customer and for the sale of gold to the Customer is the same rate on the date of the transaction.
B8. All items are weighed and shown to the Customer at the counter at the time of delivery. The weight, stone count and description stated on the Invoice are verified by the Customer at delivery. This clause does not affect the right of the Customer to have purity independently verified, or any remedy available under the Bureau of Indian Standards Act, 2016 and the rules made under it.
B9. The weight of stones, pearls, lac, dust and dirt is excluded from the metal weight on which the metal rate is charged. Stone weight and stone value are stated separately on the Invoice.
C1. The purity of gold jewellery is guaranteed as per the BIS hallmark and the HUID number stated on the Invoice. The Customer may have purity verified at any BIS recognised Assaying and Hallmarking Centre. The list of such centres, with addresses and contact details, is available at www.bis.gov.in.
C2. Where a hallmarked article is found on testing not to conform to the purity marked on it, the Customer is entitled to compensation in accordance with the Bureau of Indian Standards Rules, 2018.
C3. Hallmarking is not carried out on gold jewellery and artefacts weighing below 2 grams, or on gold bullion in any shape of bar, plate, sheet, foil, rod, wire, strip, tube or coin, both being exempt under sub clause (3) of Clause 2 of the Hallmarking of Gold Jewellery and Gold Artefacts Order, 2020 dated 15 January 2020, as amended from time to time.
C4. Certified diamond jewellery is sold with its certificate, and the certificate number is stated on the Invoice. Where the certificate is lost, recertification may be required at the cost of the Customer.
C5. Where a stone is found on independent certification not to match the description certified at the time of sale, the Company will, at the election of the Customer, replace the stone with one matching the certified description, or refund the value of that stone as stated on the Invoice. The stone and the original certificate must be produced with the Invoice.
C6. A Certificate of Authenticity is issued with every purchase and should be produced with the original Invoice at the time of any service, exchange or buyback. Where the two documents differ, the Invoice prevails. It is issued in original only and no duplicate is issued. Where it is lost, service, exchange and buyback continue against the original Invoice.
C7. Tarnishing of silver, and discolouration of gold on contact with mercury or other chemicals, are natural characteristics of the metal and are not treated as defects.
C8. Surface testing of a discoloured or repaired article. A karat meter, an XRF machine or any other surface test reads only the surface. On an article that has discoloured as described in clause C7, or that carries solder, plating or polish, such a test may show a purity different from the actual purity of the metal and is not conclusive. Purity is then determined by assay at a BIS recognised Centre or on melting. Clause C2 continues to apply.
C9. Silver articles are not hallmarked and no purity is represented. Hallmarking of silver is voluntary under law and is not carried out by the Company. Silver articles sold by the Company are of differing purities, are sold as complete articles and not by purity, and are not priced by purity or by any purity based rate. The Company does not state, certify or represent the purity of any silver article, and no purity is to be inferred from the description silver or from the price paid.
D1. Manufacturing defects are rectified free of cost on production of the original Invoice. Damage caused by wear, mishandling, alteration, or repair by any outside jeweller is not covered. The free repair labour under clause D2 continues to apply.
D2. Repair, polishing, cleaning and name engraving on jewellery purchased from the Company are provided free of cost at any showroom, under the Service Policy. Where additional gold, metal or a replacement stone is required, only the cost of that material is payable by the Customer.
D3. A diamond of 0.05 carat (5 cents) or below that comes loose from its setting during normal wear is replaced free of cost under the Service Policy. This does not apply to loss of the ornament, or to damage caused by accident, mishandling, chemicals, or work carried out by any outside jeweller.
D4. Where jewellery sold by the Company has been opened, altered, resized, repaired, polished, melted or worked upon by any person other than the Company, the benefits under clauses D1 to D3 are withdrawn for that ornament, and the Company accepts no responsibility for its purity, weight, condition or stones.
D5. The Service Policy in force on the date of sale applies to that sale.
D6. Assessment of a defect claim. Where a Customer claims that an article has a manufacturing defect, the article is examined by the Company and the cause found is recorded and given to the Customer in writing. Where the cause is found not to be a manufacturing defect, clause D1 does not apply. Clause D2 continues to apply.
E1. A same value exchange is available within 7 days from the date of Invoice, only if the jewellery is returned in the same condition in which it was sold. Within this window the article is valued at the amount stated on the original Invoice, at the rate at which it was bought and not at the rate prevailing on the date of exchange, and no deduction under Section G applies.
E2. Jewellery that has been tampered with, altered, misused, damaged or broken does not qualify for a same value exchange and is dealt with under Section G.
E3. Jewellery made against a customer order or booking cannot be exchanged under this Section. Cancellation of a customer order is governed by Section F.
E4. Expiry of this 7 day window does not end the right to exchange. After 7 days, Section G applies at the rates prevailing on the date of exchange.
E5. Where the article was received as a gift, the person in possession of the original Invoice and the Certificate of Authenticity may exercise the rights under Sections E and G, on production of valid photo identification.
E6. Verification of the article. Before any exchange or buyback the Company verifies, in the presence of the Customer, that the article is one sold by it. The article must bear the house mark of the Company, the BIS hallmark and the HUID recorded on the Invoice where it was hallmarked, and must match the description, weight and stones on the Invoice. Where it cannot be so verified, or the house mark, hallmark or HUID has been removed, altered or defaced, the article is not treated as one sold by the Company, Sections D, E and G do not apply, and the Company records the reason and gives it to the Customer in writing. Gold in that condition may still be exchanged under Section H.
E7. Sales return for money within 7 days. Where the Customer returns the article within 7 days from the date of Invoice in the same condition in which it was sold, and requires money instead of an exchange, the Company refunds in full the amount paid in money. Where any part of the price was paid by exchanging gold or jewellery, that part was valued on the exchange basis. On a return for money that part is recomputed on the buyback basis published in the Exchange Policy and the Buyback Rate Card, and the difference is deducted. The recomputation is shown to the Customer and signed under clause G7 before the refund is made. Payment is made by the modes stated in Section J. Clauses E2 and E6 apply to any such return.
E8. The 7 day window in this Section applies to a return or exchange where the Customer changes their mind. It does not limit any remedy for a manufacturing defect under clause D1, for purity under clause C2, or any right of the Customer under the Consumer Protection Act, 2019.
F1. A product is reserved only on payment of the advance stated in clause F2 or clause F3. Without that advance a product is not reserved.
F2. 24 carat gold in any form, including coins, bars and jewellery, and pure silver items including silver coins. The full 100% of the value must be paid at the time of booking. Payment of the full amount reserves the product. The metal rate is not booked for these items. The final Invoice is raised at the rate prevailing on the date of billing, the amount paid is adjusted against it, and any difference is payable by, or refundable to, the Customer. This is explained and recorded on the booking receipt.
F3. All other jewellery. A minimum of 50% of the product value must be paid at the time of booking. Payment of that 50% books the gold rate for the period stated in clause F4.
F4. Rate validity. Where the product is in stock, the booked rate is valid for 15 days from the date of booking. Where the product has to be ordered, the Company informs the Customer, on the contact details recorded on the order, when it arrives at the store, and the booked rate is valid for 15 days from the date of that intimation.
F5. If the purchase is not billed within the applicable 15 day period, the booked rate lapses and the rate prevailing on the date of billing applies, even where the 50% advance has been paid. The Company informs the Customer before the 15 day period expires.
F6. Delivery date. Every order records a promised delivery date, signed by the Customer. The Company informs the Customer if that date will not be met. Where delivery is delayed beyond 30 days from the promised date for reasons attributable to the Company, the Customer may cancel. The amount paid is then held as credit in the name of the Customer, adjustable in full against any purchase at any showroom of the Company, and is refunded by the modes stated in Section J within 10 working days if the Customer requires a refund.
F7. Cancellation by the Customer. From the date a rate is booked under clause F3, the Company carries the movement in the metal rate on that order. No money is refunded where the Customer cancels. The amount paid is held as credit in the name of the Customer and is adjustable in full against any purchase at any showroom of the Company. The credit does not expire. This clause does not apply where the Company is unable to supply the product, or where delivery is delayed, which are governed by clauses F6 and F8.
F8. Where the Company is unable to supply the booked product, the amount paid is held as credit in the name of the Customer, adjustable in full against any purchase at any showroom of the Company, and is refunded in full by the modes stated in Section J within 10 working days if the Customer requires a refund. No deduction is made in either case.
Jewellery sold by the Company may be exchanged or bought back at any time, for the life of the article. Valuation is on the basis set out below. No deduction outside the closed list at clause G6 is applied to any transaction.
G1. Valuation basis
| Category | Valuation basis | Exchange against fresh purchase | Buyback for money |
|---|---|---|---|
| Gold jewellery | Prevailing gold rate on the date of exchange or buyback, on net gold weight | 100% | As published in the Exchange Policy. See G2 |
| Diamond jewellery. Conditions at G3 apply | Diamond component at the diamond value stated on the original Invoice. Gold component treated the same as gold above | 100% of the diamond value, and 100% on the gold | On the diamond value, as published in the Exchange Policy. Gold as per G2 |
| Platinum jewellery | Prevailing platinum rate on the date of exchange or buyback, on net platinum weight | 100% | As published. See G2 |
| Silver articles sold by the Company by weight, other than silver jewellery and items sold at MRP | Prevailing silver rate on the date of exchange or buyback, on net silver weight | 50% | As published. See G2 |
The metal rate applied is always the rate prevailing on the date of exchange or buyback. Loose gemstones and loose stones, artificial jewellery, one gram gold jewellery, plated gold jewellery, silver jewellery, any item sold at MRP and frames are not accepted for exchange or buyback and carry no value. Gold not sold by the Company is dealt with under Section H and is purchased for money only under clause H4.
G2. Buyback for money. The Company buys back at the percentages published in the Exchange Policy and the Buyback Rate Card, which are displayed at every showroom of the Company and at www.londejewellers.com. The percentage applicable to a transaction is the percentage published on the date of buyback. It is shown to the Customer before the article is tested, melted or handed over, and is recorded and signed under clause G7. Gold, platinum and silver are bought back on the prevailing rate for that metal, and diamond on the diamond value stated on the original Invoice. Exchange against a fresh purchase is always at the percentages stated at G1, with no further percentage deduction.
G3. Conditions for diamond jewellery. The values at G1 for diamond jewellery apply only where all of the following are satisfied: (a) the original Invoice is produced; (b) the original certificate is produced; (c) the article has not been tampered with, altered, resized, repaired, polished or worked upon by anyone other than the Company; (d) every diamond recorded on the Invoice is present; and (e) the article is free of damage. Where any is not satisfied, the article is valued in its actual condition, on a basis disclosed and signed under clause G7 before completion.
G4. Exchange or buyback is accepted at any Exclusive Showroom of the Company, on production of the documents stated at clause C6.
G5. Net metal weight is arrived at after deducting the weight of all pearls, stones, lac, dust and dirt. Gemstones set in an article sold by the Company carry no exchange or buyback value. The gold in such an article is valued on the gold basis stated at G1.
G6. Deductions. This list is closed. No other deduction is applied.
(a) Making charges as charged on the original Invoice.
(b) Goods and Services Tax as charged on the original Invoice.
(c) Any discount given on the original Invoice.
(d) Loss actually caused by damage, breakage, tampering, alteration, resizing, engraving, removal of tag or logo, exposure to chemicals, or repair carried out by any person other than the Company. The loss is assessed and recorded in the presence of the Customer.
G7. Valuation is carried out in the presence of the Customer. The net weight, purity, each deduction applied under clause G6 and the resulting value are recorded and signed by the Customer before the transaction is completed. No deduction is applied that has not been so disclosed and signed.
G8. Exchange value is adjustable only against a fresh purchase. No money is paid out in an exchange transaction. Money is paid only on buyback under Section J, and on a sales return under clause E7.
G9. New jewellery must be purchased against the full value of the article returned. A fresh purchase made against an exchange is billed at the rate prevailing on the date of the fresh purchase.
G10. Basis of deduction where money is paid. A deduction applied on a buyback may be computed on the purity assessed, on the net weight, or as a percentage of value, as published in the Exchange Policy and the Buyback Rate Card, and is disclosed and signed under clause G7 before the transaction is completed.
Gold not sold by the Company may be exchanged at any Exclusive Showroom against new jewellery of the Company under the Impure to Pure Exchange Policy, available at specified showrooms, or purchased for money under clause H4. The following conditions apply.
H1. The Customer confirms by way of a written undertaking that the jewellery offered for exchange is owned by the Customer and is free of any claim by any other person. Valid photo identification is required.
H2. The jewellery is first tested in the presence of the Customer. The gross weight, the purity found, and the exact deduction applicable are disclosed, recorded and signed by the Customer before any melting. Melting is irreversible and is carried out only after that signature.
H3. The Customer may decline the exchange at that stage and take the jewellery back untouched, at no cost.
H4. Purchase for money. The Company may purchase gold not sold by it for money. The Customer must produce PAN and Aadhaar or another officially valid document of identity, and the undertaking at clause H1 applies. The value is computed on the purity found on testing, less the deduction published in the Buyback Rate Card, is recorded and signed under clause G7 before the transaction is completed, and is paid only by the modes stated in Section J. The Company may decline any such purchase without giving reasons.
I1. Jewellery accepted for repair or polish is recorded on a repair receipt with description, gross weight and photograph, signed by the Customer. The gross weight and purity recorded on that repair receipt is the agreed basis for valuing that item.
I2. Items must be collected within 90 days of the promised date, against the original repair receipt. Where an item is not collected within 12 months of the promised date, a storage charge under the Service Policy may apply. The Company continues to hold uncollected items with the care required of a bailee under the Indian Contract Act, 1872.
I3. Jewellery not purchased from the Company is accepted for repair solely on the declaration of the Customer. The Company makes no representation as to the purity, genuineness or value of such jewellery or of any stones in it. Only the purity and gross weight recorded on the repair receipt bind the Company for any purpose.
I4. If during repair an item is found to be of a composition or purity different from that declared, the Customer is informed and the item is returned in its then existing condition. Charges for work already carried out are payable.
I5. Loss of metal in repair and polish. A small loss of metal weight, and of small stones, is inherent to repair, polishing, resizing and soldering and occurs on every such job. That loss is a normal part of the process, is not treated as damage, shortage or deficiency, and the Company accepts no liability for it. This applies both to jewellery sold by the Company and to jewellery not sold by the Company. Where the Customer requires it, the item is weighed in the presence of the Customer before and after the work and both weights are recorded on the repair receipt.
I6. Solder and added metal in repair. Repair, resizing and soldering require solder or other metal to be added, and that metal is not of the same purity as the article. The weight after repair therefore includes it, and the article as a whole is no longer of the purity marked on it. This is inherent to repair, whether carried out by the Company or by any other jeweller. Any later melting, exchange or buyback of a repaired article is computed on the purity actually found on testing at that time, not on the purity on the original Invoice, and the hallmark and HUID no longer certify the article as a whole. This is explained to the Customer and recorded on the repair receipt before the work.
I7. Application. This Section applies to every repair and polish job accepted by the Company, whether or not the article was purchased from the Company. These terms are displayed at every showroom of the Company and at www.londejewellers.com, and the conditions in this Section are recorded on the repair receipt issued when the article is accepted. The Invoice for a repair is issued when the article is delivered back and records the work carried out. The article is weighed and shown to the Customer at the time of that delivery.
I8. Lien and limit of liability. The Company has a lien over an article for unpaid repair or storage charges relating to that article, under Section 170 of the Indian Contract Act, 1872. The liability of the Company in respect of any article accepted for repair or polish is limited to the value of that article computed on the gross weight and purity recorded on the repair receipt.
I9. Uncollected articles. Where an article accepted for repair or polish is not collected within 24 months of the promised date, the Company may give the Customer 30 days written notice at the address recorded on the repair receipt. If the article is still not collected, the Company may sell it, apply the proceeds first to unpaid repair and storage charges, and hold the balance for the Customer. Nothing in this clause affects the obligations of the Company as a bailee under the Indian Contract Act, 1872.
J1. The Company does not make any payment or refund in cash. All refunds, buyback payments and payments for gold purchased from a Customer are made only by account payee cheque, NEFT, RTGS or UPI, in the name of the Customer.
J2. Payment is made within 7 to 10 working days, excluding bank holidays and strikes.
J3. Where the Company purchases gold from a Customer, valid photo identification and bank account details in the name of the Customer are required.
J4. Amounts left unpaid. Where an article is delivered and any part of the price remains unpaid, that amount is payable within 7 days of the Invoice. On any amount unpaid after those 7 days, interest is charged at 3% per month, compounded monthly, from the expiry of the 7 days until payment in full. Ownership does not pass until the price and any interest are paid in full, as stated at clause B5. The Company may accept a lesser amount in settlement.
J5. No refunds except as stated. Money paid to the Company is not refunded, except on a sales return under clause E7, under clauses F6 and F8, and on a buyback under Section G. Amounts paid under any savings scheme of the Company, and amounts paid for digital gold, are not refunded in any circumstance and are redeemable only against jewellery.
J6. Savings schemes. Where a purchase is made against a savings scheme of the Company, the scheme is governed by the scheme terms accepted by the member at enrolment, and this sale is governed by these terms. The Invoice records the scheme, the membership number and the benefit applied.
K1. The Company collects the name, contact and transaction details of the Customer to issue the Invoice, meet its obligations under tax and other laws, provide after sales service, and process exchange, buyback and repair requests. Data is retained only for as long as required for those purposes or by law.
K2. Where the Customer separately gives consent, the Company also sends transaction, service and scheme related communication on the contact details recorded on the Invoice. It may be withdrawn at any time as easily as it was given, by writing or speaking to the Grievance Redressal Officer or by replying STOP to any message. This consent is optional and is not a condition of the sale.
K3. Where the Customer is below 18 years of age, personal data is collected only with the verifiable consent of a parent or lawful guardian.
K4. The Company does not sell or rent Customer data.
K5. The name, designation and contact details of the officer who answers questions about the processing of personal data are published at www.londejewellers.com and in the Londe Jewellers mobile application.
L1. Any complaint may be addressed to the Grievance Redressal Officer of the Company at:
Email: help@londejewellers.com
Phone: +91 80314 05685
Post: Grievance Redressal Officer, Londe Jewellers Private Limited, 341 Nr Datta Mandir, Modi Number 2, Sitabuldi, Nagpur 440012
L2. The name, designation and contact details of the Grievance Redressal Officer are published at www.londejewellers.com and in the Londe Jewellers mobile application.
L3. Complaints are acknowledged within 48 hours and resolved within 30 days of receipt.
L4. A Customer who is not satisfied with the resolution may approach the National Consumer Helpline on 1915 or www.consumerhelpline.gov.in, or file a complaint at www.edaakhil.nic.in.
M1. Governing law. These terms are governed by the laws of India.
M2. Jurisdiction. Subject to clause M3, the courts at Nagpur have jurisdiction over any dispute arising out of these terms.
M3. Consumer rights preserved. Clause M2 does not affect the right of a Customer who is a consumer under the Consumer Protection Act, 2019 to approach the Consumer Disputes Redressal Commission having jurisdiction, including where the Customer resides or works for gain.
M4. Severability. If any clause of these terms is held to be unenforceable, that clause is severed and the remaining clauses continue in force.
M5. Force majeure. The Company is not liable for delay or failure in performance caused by an event beyond its reasonable control, including act of God, flood, fire, riot, strike, epidemic, government order, or failure of banking or telecommunication systems. Delivery obligations are suspended for the duration of the event and the Customer may cancel and receive a full refund under Section F if the event continues beyond 30 days.
M6. Amendment. The Company may amend these terms, the Service Policy and the Exchange Policy at any time and without prior notice. An amendment takes effect from the date it is published at the showrooms of the Company and at www.londejewellers.com. The Service Policy, the Exchange Policy and the Buyback Rate Card that apply to any service, exchange or buyback transaction are those in force on the date of that transaction.
M7. Digital gold. Gold purchased through the mobile application of the Company is redeemed only at a showroom of the Company, and only against jewellery. No money is paid out against digital gold at any time. It is not bought back, refunded or encashed in any circumstance, and no cashback is given. The terms of that facility are set out separately in the application.
M8. Statements of law. Where these terms refer to a requirement, exemption, limit, rate or provision of law, that reference describes the law in force when they were printed. Every transaction is subject to the law in force on its own date. Where any such law is amended, replaced or superseded, the law as then in force applies, the reference here neither creates nor takes away any right or obligation, and the Company complies with the law as then in force. Nothing printed here is to be read as a representation that a requirement of law does not apply. The terms currently in force are published at www.londejewellers.com.
M9. No verbal assurances. No statement or assurance by any person binds the Company unless it is recorded in writing on the Invoice.
M10. No waiver. A concession or relaxation given by the Company in any transaction does not vary these terms or create any right in any other transaction.
M11. Right to decline a transaction. The Company may decline a transaction where identity or ownership cannot be established, where an article cannot be verified under clause E6, where the Company is not satisfied that the article is lawfully held, or where documents required by law are not produced. Nothing in this clause permits refusal on any ground prohibited by law.
M12. Set off. The Company may set off any amount owed by the Customer against any credit held in the name of the Customer.
